Privacy Policy for Go Pleye

Effective Date: 21 May 2026

Go Pleye ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Go Pleye website, mobile application, and related services (collectively, the "Platform").

1. Information We Collect

We may collect the following information when you use our Platform:

Personal Information

  • Full name
  • Email address
  • Mobile number
  • Profile information
  • Date of birth
  • Account login credentials

Usage Information

  • Device type
  • Operating system
  • IP address
  • Browser type
  • App usage activity
  • Crash reports and diagnostics

Booking and Activity Information

  • Court bookings
  • Match participation
  • Event registrations
  • Player ratings and rankings
  • Payment history

Payment Information

Payments may be processed through third-party payment providers. We do not store full card or banking details on our servers unless explicitly stated.

Location Information

If enabled by the user, we may collect approximate or precise location information to improve Platform functionality and user experience.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Platform
  • Create and manage user accounts
  • Process bookings and payments
  • Facilitate matches, leagues, tournaments, and social events
  • Send notifications and updates
  • Improve our services and user experience
  • Monitor Platform performance and security
  • Respond to support requests
  • Comply with legal obligations

3. Sharing of Information

We may share information with:

  • Service providers and technology partners
  • Payment gateways and processors
  • Analytics providers
  • Notification and messaging platforms
  • Law enforcement or regulators where legally required

We do not sell your personal information to third parties.

4. Third-Party Services

The Platform may use third-party services including but not limited to:

  • Google Play Services
  • Firebase
  • Apple App Store Services
  • Payment providers
  • Analytics platforms
  • Push notification services

These third parties may collect information in accordance with their own privacy policies.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or alteration.

However, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce agreements

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain processing activities
  • Withdraw consent where applicable

Requests may be submitted using the contact details below.

8. Account Deletion

Users may request deletion of their account and associated personal information by contacting us at the email address below.

Certain information may be retained where required for legal, accounting, fraud prevention, or operational purposes.

9. Cookies and Tracking Technologies

Our website and Platform may use cookies and similar technologies to:

  • Improve functionality
  • Remember user preferences
  • Analyze traffic and usage
  • Enhance user experience

Users may control cookie settings through their browser settings.

10. Children's Privacy

The Platform is not intended for children under the age of 13 without parental or guardian consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the revised effective date.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

Go Pleye

Email: info@gopleye.com

Website: https://gopleye.com